Technical Systems Support Specialist

2 days ago

Sydney, New South Wales, Australia Hamilton Island Enterprises Full time

Are You Ready for a Challenge?

We have an exciting opportunity for an experienced Technical Support Specialist to work with our team at Hamilton Island Enterprises.

As a key member of our IT team, you will be responsible for providing technical support and troubleshooting for various computer systems and software applications within our organisation.

Your key responsibilities will include:

  • Diagnosing and resolving hardware and software issues, including operating systems, applications, and network connectivity.
  • Providing technical support for end-users, assisting with software installations, configurations, and troubleshooting.
  • Assisting in network troubleshooting and maintenance, resolving connectivity problems and configuring network devices.
  • Maintaining system performance by proactively monitoring and updating software and hardware to ensure security and efficiency.
  • Creating and maintaining technical documentation, such as user guides and troubleshooting procedures.
  • Providing after-hours support on a rotating basis, including weekends, and being available for short-notice travel to Hamilton Island.

About You

You are a proactive, solutions-oriented individual with excellent problem-solving and communication skills. You thrive in dynamic environments and have a strong customer service focus.

You will also have:

  • Proven experience in providing technical support and troubleshooting.
  • Strong knowledge of operating systems (Windows, macOS, Linux).
  • Proficiency in MS Active Directory, Citrix, and common software applications including M365 and Adobe Creative Cloud.
  • Australian Driver's Licence.
  • Experience in the hospitality industry (desirable).

Your Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Convenient St Leonards location with free on-site gym.
  • Hybrid working arrangements.
  • Paid parental leave.

Let's Work Together

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