Hotel Operations Manager

2 weeks ago


Cairns City, Queensland, Australia Crystalbrook Collection Hotels Full time
Unlock Your Potential in a Dynamic Environment

We are seeking a seasoned Hotel Front Office Manager to lead our guest-centered team and drive exceptional service at Crystalbrook Collection Hotels.

About the Role:

  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Leverage your leadership expertise to coach and mentor a high-performance team
  • Maintain a 7-day roster that includes weekends, public holidays, and nights
  • Contribute effectively to the Management Team and support business objectives
  • Apply a focused, guest-centric approach to deliver outstanding service excellence
  • Manage budget expectations through effective analysis, forecasting, and controls

Your Background:

  • Demonstrate genuine ambition for hotel collaboration with strong leadership acumen and experience driving service standards
  • Possess recent and demonstrable Hotel Front Office Management experience from high-end establishments
  • Showcase strong IT skills, preferably with Opera Cloud experience
  • Hold relevant long-term and permanent working rights in Australia
  • Exhibit a high standard of customer service delivery
  • Hold tertiary qualifications in Hospitality and/or Hotel Management
  • Demonstrate natural energy, driven by a passion for excellence
  • Display a people-centric approach with a creative spirit and respectful engagement

Our Offer:

  • A market-leading F&B discount across all venues (50% off)
  • A generous room rate of $99 and friends and family discount
  • Lifestyle benefits including extra leave and earth advocacy days
  • Enhanced sustainability practices as part of Green Future
  • A dedicated Internal Mobility Programme and reward scheme
  • Online learning, career enhancement, and development plans
  • A personalized employee support network


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