
Administrative Policy Coordinator
5 days ago
Policy Support Officer
">This role is an excellent opportunity for a motivated and organized individual to join our team.
The successful candidate will be responsible for performing policy administration tasks, including processing policy data, responding to customer inquiries, and collaborating with internal teams.
- Key Responsibilities:
- Process policy administration tasks within agreed service level agreements (SLAs).
- Develop relationships with internal and external customers to provide support and ensure timely processing of activities.
- Monitor and action centralised mailboxes or workflow systems, and internal phone queues.
- Make decisions, interpret data, and process issues within delegated authority.
- Action exceptions from offshore teams and ensure work flows to the correct next step for customers.
- Maintain knowledge across processes, systems, and guidelines.
- Adhere to compliance requirements and complete all necessary training.
- Deliver exceptional customer service within required SLAs.
- Support a collaborative work environment to achieve team and department goals.
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