Customer Service Ambassador for Global iGaming

7 days ago


Melbourne, Victoria, Australia Easygo Full time

We are seeking a highly motivated Customer Service Ambassador to join our global iGaming team at Easygo, headquartered in Melbourne. As a key member of our customer support squad, you will be responsible for delivering exceptional service and building strong relationships with our customers.

Job Overview

This is an exciting opportunity to work with a dynamic and growing company that values its employees and provides a supportive and inclusive work environment. Our ideal candidate will have excellent communication skills, a passion for customer service, and the ability to work effectively in a fast-paced team.

Main Duties and Responsibilities
  • Respond to customer inquiries and requests in a timely and professional manner via chat.
  • Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction.
  • Keep up-to-date with product information and company policies to accurately assist customers.
  • Maintain customer data and communicate effectively with internal teams as needed.
Requirements and Qualifications

To be successful in this role, you will need:

  • A minimum of 1 year of experience in customer-facing roles.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • Fluency in English and Portuguese.
  • Australian work rights preferred.
Benefits

We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience, plus a range of benefits including:

  • EAP access for you and your family.
  • Access to over 9,000 courses across our Learning and Development Platform.
  • Paid volunteer day.
  • Daily catered breakfast.
  • Massage Wednesdays.
  • Team lunches and happy hour in the office from 4pm on Fridays.
About Us

Easygo is a leading provider of online services to the iGaming industry, working with top brands such as Stake.com, Kick.com, and Twist Gaming. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.



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