Customer Experience Ambassador
6 days ago
Role Overview
">This position is responsible for delivering exceptional customer experiences across various time zones. As a key member of our team, you will be the primary point of contact for customers, providing timely and professional support via chat.
Main Responsibilities
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- Respond to customer inquiries and requests in a timely and professional manner, utilizing product information and company policies to accurately assist customers.">
- Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction.">
- Maintain customer data and communicate effectively with internal teams as needed.">
- Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements.">
- Work a shift pattern that covers 24/7 across 365 days, ensuring seamless support to our global players.">
Required Skills and Qualifications
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- A strong background in customer-facing roles, with excellent communication and problem-solving skills.">
- Fluency in both English and Portuguese, with the ability to respond to customer inquiries in both languages.">
- Australian work rights are preferred, but not required.">
- Prior experience in the iGaming industry or a related field is advantageous.">
- Familiarity with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom would be beneficial.">
Benefits
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- A competitive salary range of $60,000 - $80,000 per annum, based on experience.">
- A comprehensive benefits package, including EAP access for you and your family, over 9,000 courses on our Learning and Development Platform, and more.">
- A fun and dynamic office environment, complete with pool tables, table tennis, and gaming consoles.">
- Daily catered breakfast, massage Wednesdays, team lunches, and happy hour on Fridays.">
- An opportunity to grow and develop your career within our organization.">
About Easygo
">We're a leading provider of online services to the entertainment industry, working closely with major brands like Stake.com, Kick.com, and Twist Gaming. Our Melbourne-based office is home to a diverse and talented team of professionals, united by our passion for delivering exceptional customer experiences.
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