Leading Expert in Technical Operations

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnicalAdvisor Full time $90,000 - $120,000
About the Role

We are seeking a highly skilled and experienced technical professional to join our team as a Technical Advisor. As a key member of our Service Operations Management Team for Oceania, you will play a vital role in driving safety culture, providing support and advice to the organization, and contributing to the development of technical competence within the team.

Key Responsibilities
  • Drive safety culture by providing support and advice to the organization and drive immediate action and communication when safety concerns arise on Alfa Laval machines. Prepare safety notices to communicate to customers if required.
  • Act as the overall Technical Advisor to support the Service Center and Field Service teams.
  • Support complex quotes and projects in the Service Centre or Field Service.
  • Contribute to performance improvement and competitiveness by sharing best practices between service centers and field service teams.
  • Be the point of contact for central teams – drive communication to the local organization when required and feedback to the central teams to support product development.
  • Provide technical advisory services for claims and troubleshooting for complex issues at customer sites.
  • Support complex commissioning and customer process optimization.
  • Visit customers whenever required to support them with their equipment.
Competence Development
  • Develop the technical competence development plan for the Service Operations team (including but not limited to ALSOC).
  • Train the team on specific technical skills according to plan and your own competences (ALSOC / Applications / Commissioning /…). Coordinate trainings from central experts or other sales companies' experts if required.
  • Evaluate FSE and SCT on hands-on tasks on site – provide guidance and additional training if required.
  • Support the development of other senior FSE to become Assessors.
Service Operations
  • As a permanent member of the Service Operations Management Team for Oceania, provide inputs to define future priorities for: training, investments, performance improvement, and customer requirements.
  • Participate in strategic planning and decision-making for the service operations plan.
Benefits
  • 25 days annual leave.
  • Life Insurance.
  • Access to Employee Assistance Program (EAP) services.
  • Hybrid work arrangements.

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