Customer Support Specialist

4 weeks ago


Springvale, Australia Michael Page Full time

**Job Overview**

We are seeking a highly skilled Customer Support Specialist to join our team at Michael Page. As a key member of our operations, you will be responsible for delivering exceptional customer service and support to our clients.

**About the Role**

  • Immediate Start: We require a candidate who can start immediately in this permanent assignment.
  • Free On-Site Parking: You will enjoy the convenience of free on-site parking, making your daily commute hassle-free.

**Key Responsibilities:**

  • Respond promptly and professionally to customer inquiries, addressing their concerns and resolving issues efficiently.
  • Record and follow up on customer interactions, ensuring seamless communication and timely resolution.
  • Collaborate with internal departments as necessary to provide comprehensive support to customers.
  • Strive to achieve customer satisfaction by providing professional support and maintaining a positive attitude.
  • Stay updated on new products, services, and policies to ensure accurate information is provided to customers.
  • Report customer feedback and insights to senior management, informing strategic decisions.

**Requirements:**

  • Excellent Communication Skills: You possess excellent verbal and written communication skills, enabling effective interaction with customers and colleagues.
  • Customer-Oriented Approach: You have a customer-centric approach to problem-solving, prioritizing customer needs and satisfaction.
  • Strong Knowledge Base: You possess strong knowledge of customer service principles and best practices, applying them effectively in your role.
  • Technical Proficiency: You are proficient in using computers and relevant software applications, ensuring efficient performance of tasks.
  • Industry Knowledge: You have a good understanding of the property industry, enabling informed discussions with customers.
  • Team Player: You are able to work collaboratively in a team environment, contributing to a positive and supportive team dynamic.

**What's on Offer:**

  • Competitive Salary: An estimated salary range of $63,000 - $77,000 plus superannuation per year, pending experience.
  • On-Site Parking: Enjoy the convenience of free on-site parking.
  • Supportive Work Environment: You will be part of a supportive and friendly work environment, encouraging growth and development.
  • Professional Growth Opportunities: With opportunities for professional growth and development within the property industry, you will have the chance to advance your career.

**Michael Page**

At Michael Page, we value exceptional candidates who share our commitment to excellence and innovation. If you are passionate about customer service and wish to grow your career in a well-established property company, we encourage you to apply for the Customer Support Specialist role.



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