Customer Support Associate

4 weeks ago


Springvale, Australia Michael Page Full time

About Our Client

Our client is a leading property company, with an extensive portfolio of properties across various regions. As a well-established business, they are recognised for their commitment to excellence and innovation in the industry.



Job Description:




  • Respond promptly and professionally to customer inquiries, ensuring timely resolution of issues.
  • Record and follow up on customer interactions, transactions, comments, and complaints, maintaining accurate records.
  • Communicate effectively with internal departments as necessary, fostering collaboration and coordination.
  • Deliver exceptional customer satisfaction by providing professional support and resolving issues efficiently.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Stay updated on new products, services, and policies to provide accurate information to customers.
  • Report customer feedback and insights to senior management, informing strategic decisions.


The Successful Candidate




  • Demonstrate excellent communication skills, both verbal and written, to effectively engage with customers.
  • Ambition and a customer-centric approach to problem-solving, driving resolution and satisfaction.
  • Strong knowledge of customer service principles and best practices, enhancing performance and delivery.
  • Proficiency in using computers and relevant software applications, streamlining tasks and improving productivity.
  • Good understanding of the property industry, including trends, challenges, and opportunities.
  • Able to work collaboratively in a team environment, contributing to a supportive and productive workplace culture.


What's On Offer




  • An estimated annual salary range of $63,000 - $77,000, pending experience, plus superannuation benefits.
  • Convenient on-site parking facilities, promoting a healthy work-life balance.
  • A supportive and friendly work environment, fostering personal and professional growth.
  • Ongoing opportunities for professional development within the property industry, enriching skills and expertise.


If you're passionate about delivering exceptional customer service and committed to growing your career in a dynamic property company, we encourage you to apply for this rewarding role.



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