Customer Support Associate
4 weeks ago
About Our Client
Our client is a leading property company, with an extensive portfolio of properties across various regions. As a well-established business, they are recognised for their commitment to excellence and innovation in the industry.
Job Description:
- Respond promptly and professionally to customer inquiries, ensuring timely resolution of issues.
- Record and follow up on customer interactions, transactions, comments, and complaints, maintaining accurate records.
- Communicate effectively with internal departments as necessary, fostering collaboration and coordination.
- Deliver exceptional customer satisfaction by providing professional support and resolving issues efficiently.
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Stay updated on new products, services, and policies to provide accurate information to customers.
- Report customer feedback and insights to senior management, informing strategic decisions.
The Successful Candidate
- Demonstrate excellent communication skills, both verbal and written, to effectively engage with customers.
- Ambition and a customer-centric approach to problem-solving, driving resolution and satisfaction.
- Strong knowledge of customer service principles and best practices, enhancing performance and delivery.
- Proficiency in using computers and relevant software applications, streamlining tasks and improving productivity.
- Good understanding of the property industry, including trends, challenges, and opportunities.
- Able to work collaboratively in a team environment, contributing to a supportive and productive workplace culture.
What's On Offer
- An estimated annual salary range of $63,000 - $77,000, pending experience, plus superannuation benefits.
- Convenient on-site parking facilities, promoting a healthy work-life balance.
- A supportive and friendly work environment, fostering personal and professional growth.
- Ongoing opportunities for professional development within the property industry, enriching skills and expertise.
If you're passionate about delivering exceptional customer service and committed to growing your career in a dynamic property company, we encourage you to apply for this rewarding role.
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