Customer Experience Liaison Specialist

3 weeks ago


Springvale, Australia Southern Metropolitan Cemeteries Trust Full time
About Us

We're dedicated to crafting exceptional experiences, preserving heritage, and fostering a culture of innovation. Our careers offer opportunities to push boundaries, drive excellence, and care for our community.

As part of our Customer Experience Team, you'll be at the forefront of delivering positive and empathetic interactions for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a commitment to excellence, and care for one another.

The Role

This full-time Contact Centre position is based at our picturesque Springvale Botanical Cemetery location. You'll be responsible for:

  • Providing exceptional, professional service to our customers.
  • Educating customers on products and services available.
  • Liaising with internal and external stakeholders to meet customer needs.
  • Solving problems and making informed decisions to meet customer and business objectives.
About You

To succeed in this role, you'll need:

  • Excellent customer service skills with an empathetic approach.
  • A proactive attitude, attention to detail, and ability to prioritise tasks.
  • A proven ability to collaborate effectively across departments.
  • Capacity to learn new systems and processes.
What's On Offer?

We provide a fulfilling career with opportunities for personal and professional growth, along with a comprehensive range of benefits:

  • Access to leadership and development programs to foster growth and advancement.
  • Employee health, wellbeing, and assistance programs, including complimentary onsite osteopath services.
  • A supportive, people-centric culture within a purpose-driven organisation.
  • Flexible working arrangements.
  • Immediate access to unpaid parental leave and paid parental leave after three months.
  • Opportunity to purchase additional annual leave.
  • Discounts at our employee café and onsite florists.

We're an equal opportunity employer, committed to raising workplace standards for all. To protect our colleagues and community, background checks are required for successful candidates.



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