Customer Service Liaison Specialist
4 weeks ago
We are currently partnering with a highly respected client within their particular industry, seeking an individual to join their team as a Customer Service Liaison Specialist on a permanent full-time basis. The role will be reporting to the Customer Service Sales Administration Manager and requires someone to start as soon as possible.
Key Responsibilities:
- • Process all customer orders received and ensure all details are correct – orders worth up to $100,000 and quite complex.
• Assist in managing stock availability to achieve KPIs and finalise orders for customers.
• Send balance payment requests and follow them up in a timely manner.
• Note customers' credit limits and ensure their account status is correctly on hold or active.
• Assist customers with stock check requests and answer any queries they may have.
• Provide pricing quotes to customers as requested.
• Ensure customers are kept up to date regarding the status of their orders.
• Develop and maintain relationships with both internal and external stakeholders.
About You:
- • Confident with the Microsoft Office Suite and Netsuite would be advantageous.
• Not phased working in a high-volume and fast-paced environment.
• Great time management and communication skills (both verbal and written).
• Previous experience in a similar role, processing complex and high-volume orders.
Benefits for You:
- • WFH 2 days a week.
• Be immersed in a great tight-knit team culture.
• Onsite Parking.
• Appealing Staff Discounts.
• ASAP Start.
Estimated Salary: $60,000 - $80,000 per annum based on location and industry standards. With competitive benefits and a supportive work environment, this is an exciting opportunity for a skilled and experienced Customer Service Liaison Specialist to grow and develop their career.
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