Senior Accommodation Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeehospitality Full time $90,000 - $110,000
Hotel Booking Manager Role
Crowne Plaza Melbourne is an ideal location for those seeking a balance between urban excitement and relaxation. Our hotel offers convenient access to Melbourne CBD, with various accommodation options available.

About the Position
The successful Hotel Booking Manager will lead a team in efficiently managing bookings while ensuring exceptional customer service across multiple reservation channels. This role involves:
  • Overseeing daily operations to maintain accuracy, efficiency, and compliance across all booking systems.
  • Maintaining high occupancy levels by implementing yield management strategies and collaborating with commercial teams.
  • Developing and training team members to promote IHG products and services.

Key Skills and Qualifications
To succeed as a Hotel Booking Manager at Crowne Plaza Melbourne, you should possess the following skills and qualifications:
  • Demonstrated expertise in customer service and ability to work effectively with colleagues and external partners.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office and Property Management Systems.
  • A flexible approach to work with the ability to adapt to changing priorities.
  • Leadership skills fostering accountability, execution, and high performance.
  • Proven experience in managing multi-stakeholder relationships within complex environments.
  • A Bachelor's degree or Diploma in Hotel Administration, Hotel Management, or equivalent.

Our Benefits
Crowne Plaza Melbourne is part of InterContinental Hotels Group (IHG), a global hospitality leader committed to creating inclusive teams. We offer competitive salaries, benefits, and training opportunities to support your growth and success.

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