Customer Service Officer

2 weeks ago


Melbourne, Victoria, Australia Bendigo and Adelaide Bank Full time
About the Role

We are seeking a Customer Service Officer to join our team at Community Bank Foster. As the face of the branch, you will be responsible for delivering exceptional customer service and providing solutions to meet their financial goals.

This is a permanent, part-time role with a 36-hour fortnight roster. You will be given comprehensive training to develop your skills in transactions, online platforms, and product recommendations.

Key Responsibilities:
  • Deliver outstanding customer service through face-to-face interactions and telephone conversations
  • Provide accurate and efficient transaction processing
  • Educate customers on digital literacy and online banking needs
  • Routine cash handling and reconciliation
  • Meet sales targets and achieve consistent results
About You

To succeed in this role, you will have:

  • Extensive experience in a customer service environment
  • Demonstrated competence in achieving sales results
  • An ability to communicate confidently with customers
  • A passion for understanding and sharing what makes our bank different
What We Offer

At Bendigo and Adelaide Bank, we offer a range of benefits, including:

  • A competitive salary package (estimated annual salary: $60,000)
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • The opportunity to make a real difference in your community


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