Customer Service Officer Role

1 week ago


Melbourne, Victoria, Australia Michael Page Full time
Job Overview

Michael Page is seeking a highly skilled Customer Service Officer to join their team. The ideal candidate will be responsible for delivering exceptional customer service through effective communication and problem-solving skills.

About Our Client

Our client is a leading provider of fast, high-quality windscreen replacements and repairs with over 100 fitting centres and hundreds of technicians across Australia.

Key Responsibilities
  • Respond to customer enquiries via phone and provide information on products and services
  • Ensure customer satisfaction through effective communication and problem-solving skills
  • Work collaboratively with team members to meet customer service goals
  • Adhere to company policies and procedures
  • Participate in ongoing training and development opportunities
Requirements

The successful applicant will be solution-focused and service-oriented, as they will primarily be handling customer calls related to issues such as damages and incidents.

What's on Offer
  • An estimated hourly salary of $36 plus superannuation, offering a competitive package
  • All training will be on-site, but once fully trained, the role can be hybrid
  • A friendly and supportive company culture
  • Training and development opportunities to enhance your skills


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