Customer Subscription Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $45,000 - $60,000
Job Overview:

This is a role that combines customer-facing skills, sales techniques, and operational expertise.

Main Responsibilities:
  • Support customers with inquiries about their subscriptions and provide guidance on suitable options
  • Maintain high levels of customer satisfaction and retention
  • Achieve monthly targets for new vehicle subscription growth
  • Manage all aspects of subscription documentation with attention to detail
  • Cover servicing and detailing for returned vehicles
  • Monitor active subscriptions and address any customer issues or concerns
  • Collaborate with national teams on customer onboarding, care, and platform support
Requirements:
  • Experience in a customer service position within a customer-centric environment
  • Excellent interpersonal and relationship management skills
  • Precise verbal and written communication skills
  • Strong organisational abilities with a focus on detail
  • Proficiency in CRM systems and general business software

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