Subscription Renewal Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $140,000
Job Description

This role involves overseeing the subscription renewal lifecycle, ensuring timely payments from customers. Engage with customers to renew contracts, address billing issues, and secure on-time payments.

  • Monitor accounts receivable and follow up with customers on outstanding invoices or payment issues.
  • Pursue customer collections daily with a focus on providing high-quality customer service.
  • Collaborate closely with Account Executives and Customer Success Managers on account strategies and Finance on invoicing and payment processing.
  • Manage a portfolio of customer renewals, send timely renewal notices, negotiate contract terms/pricing, and secure renewals before expiration.
  • Proactively reach out 90+ days before subscription renewal to discuss options, upsell multi-year agreements, and prevent churn.

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