Customer Experience Specialist

6 days ago

Sydney, New South Wales, Australia Karmo Full time $60,000 - $80,000 per year

Ready to be part of something different? At Karmo, we're transforming the way Australians think about cars. Forget the hassle of ownership, our flexible car subscription model puts people in the driver's seat with freedom and choice.

As a Customer Experience Specialist, you'll be the go-to advisor helping customers find the right vehicle to fit their lifestyle. This role blends customer service, sales, and operations, so no two days are the same. From guiding new subscribers, to handing over cars, to keeping everything running smoothly, you'll play a big part in shaping an exceptional customer experience.

And yes, your efforts are rewarded You'll earn monthly commission for every successful subscription you help create, on top of a competitive base salary.

What You'll Be Doing

  • Be the first point of contact for subscription enquiries and guide customers to the best solution
  • Deliver outstanding service that builds trust and keeps customers coming back
  • Meet monthly subscription and retention targets
  • Manage subscription agreements and ensure all details are accurate
  • Coordinate servicing, detailing, and turnover of vehicles
  • Monitor active subscriptions and resolve customer queries with care and efficiency
  • Collaborate with national teams to support onboarding, customer care, and system guidance
  • Contribute ideas in end-of-month reviews to improve how we work

Experience & Qualifications

  • Previous experience in a customer-facing role (automotive, retail, hospitality, or call centre welcome)
  • Strong relationship-building and communication skills
  • Highly organised with sharp attention to detail
  • Comfortable using CRM systems and business technology
  • A team player who's also confident working independently
  • Must hold a valid Australian Driver's Licence

What's In It For You?

  • Competitive salary + super + monthly performance incentives
  • Friends & Family subscription discounts (yes, you can swap cars too)
  • Paid Parental Leave
  • Be part of a fast-growing, future-focused business in the automotive industry
  • Work with a supportive, high-performing team that values collaboration
  • Make a real impact on the way Australians access cars

About The Company

Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business—we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.

How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*

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