Senior Client Relations Specialist

3 weeks ago


Sydney, New South Wales, Australia AFL Recruitment Full time

Company Overview

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We are a non-traditional plaintiff personal injury law firm passionate about doing justice and helping our injured clients. Our refreshing down-to-earth forward-thinking culture and friendly close-knit team make us an exciting place to work.

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About the Role

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This is a fantastic opportunity to join our team as a Senior Client Relations Specialist/ Personal Injury Claims Coordinator, reporting directly to our Managing Partner. As a key team player, you will be responsible for:

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  • Being the first professional phone contact for new incoming clients, determining whether they have a plausible case, and arranging client-solicitor meetings;

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  • Triage potential personal injury claims, including gathering initial information and assessing their validity;

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  • Organising new client packs, including cost agreements and authorities online;

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  • Assisting with business improvement projects and providing general office administration support as required.

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    • You will thrive in a fast-paced environment and enjoy variety in your daily tasks.

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About You

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We are looking for a highly skilled and experienced legal professional who has a minimum of 12 months experience working in a personal injury law firm or insurance company. Your ideal skills and qualifications include:

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  • Outstanding customer-service skills, with a warm and friendly telephone manner;

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  • A high attention to detail and ability to multitask effectively;

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  • An interest in personal injury law and a desire to progress your career with a leading law firm;

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  • Patient and empathetic nature, essential for building strong relationships with our clients.

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What We Offer

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We offer a competitive salary of $55,000 - $80,000 + bonus, up to 2 days of remote work per week, flexible hours, and a secure long-term career path with opportunities for growth and development. If you're a motivated and enthusiastic individual looking for a new challenge, please apply today.

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Apply Now



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