Customer Liaison Specialist

1 week ago


albury, Australia ACCS - ARES Customer Care Solutions GmbH Full time

Job Summary

We are seeking a highly skilled and experienced Customer Liaison Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities for them to meet their goals, and ensuring seamless service delivery.

Key Responsibilities

  • Work from a person-centred framework to build and maintain strong relationships with customers
  • Identify opportunities for customers to meet their goals and provide tailored solutions
  • Collaborate with the broader customer engagement team to ensure the handover of customer-specific needs is captured as part of service delivery
  • Engage with the local community and represent the company in line with our values
  • Conduct customer check-ins and periodical holistic service reviews
  • Information gathering and profile development, ensuring customers' goals and needs are captured and customer set-up is correct
  • Identify any resourcing issues and share insights with the coordinator/sales/other managers to support the management of customer expectations
  • Refer all potential new service requirements from customers to and from Sales
  • Process any new requests from account management
  • Plan reviews with coordinators
  • Manage customer funds and ensure value for money from customers' plans
  • Follow up/reconcile any non-funded customer activity

Requirements

  • A passion for and recent experience in account management, customer management, or equivalent health or disability services experience
  • Knowledge of the Person-Centred Practice Framework
  • Strong understanding of the National Disability Services Standards and National Disability Insurance Scheme (NDIS)
  • Proven organisational skills with demonstrated ability to multi-task and manage time
  • Great organisational skills and a need to be busy and hands-on
  • Confidence with tools such as Word and Excel
  • Being a people person – someone who is a clear and confident communicator who loves building relationships and helping people through every medium – verbal and written
  • Great financial management skills

Why Work with Us?

  • We are a leading provider of disability services, committed to delivering high-quality support to individuals and their families
  • You will have the opportunity to grow your career with a dynamic and supportive team
  • A family-friendly workplace with flexible working arrangements and opportunities for professional development
  • A recognition and rewards program that values your contributions and hard work
  • Salary packaging benefits, gym membership, and insurance discounts


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