Front Office Ambassador

5 days ago


Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $95,000
Key Position Summary

The ideal candidate will provide a warm welcome to guests, ensuring their expectations are exceeded and their needs met.

Principal Responsibilities:
  • Offer exceptional guest service by anticipating and responding to their needs in a timely and efficient manner.
  • Maintain a high level of product knowledge to guarantee seamless experiences for our guests.
  • Develop strong working relationships with internal stakeholders, including hotel teams and management.
  • Collaborate with colleagues to create lasting memories for our guests.
Essential Qualifications:
  • You must have a positive attitude, excellent communication skills and a passion for delivering outstanding customer service.
  • Previous experience in a front office or reception environment is highly desirable.
  • You should be available to work a rotating roster, including mornings, evenings and weekends.
  • Familiarity with Property Management Systems (PMS) is an advantage.
Key Skills and Attributes:
  • Guest service skills with a focus on providing memorable experiences.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and meet deadlines.
  • Product knowledge and familiarity with PMS systems.


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