Front Office Manager
2 weeks ago
OverviewAs the Front Office Manager, you are responsible for the management of the day-to-day operation of Front Office, Switchboard/Telephones, Concierge and Night Audit functions, with the objective of ensuring all brand service standards are maintained, profitability is maximised, and guest/customer needs are met, if not exceeded.ResponsibilitiesLead and manage Front Office operations to deliver exceptional, guest-focused service while ensuring alignment with brand standards and financial KPIs (RPS, NPS, Loyalty, Upsell, etc.).
Ensure efficient daily operations including check-in/out, room allocations, lobby services, and night audit processes, with active presence during key guest periods.Collaborate across departments (Reservations, Housekeeping, Engineering, Finance) to ensure seamless service, maintenance resolution, and accurate billing and reporting.Manage financial performance by controlling costs, forecasting revenue/occupancy, overseeing budgets, and ensuring accurate cash handling and reconciliation.Lead and develop the Front Office team through recruitment, structured training, coaching, regular feedback, and performance management to build a high-performing culture.Foster strong guest relations by handling VIP needs, special requests, complaints, and feedback, always aiming to exceed guest expectations and promote loyalty.Champion health, safety, and security standards, including WHS procedures, emergency responses, and safe work practices for guests and team members.Drive brand alignment and representation, upholding Ennismore and Mondrian values in conduct, service delivery, communication, and appearance.Ensure compliance with legal and company policies, including RSA, licensing, confidentiality, equal opportunity, and anti-discrimination.Qualifications & Experience2 years' experience in a leadership role within Front Office or a similar environment.Demonstrated leadership experience within the customer service industry.Possess a strong background in Front Office procedures and Opera PMS.
Opera Cloud preferred.Experience with forecasting, budgeting and Revenue Management principles.Proven experience managing rosters and costs to achieve budgets and targets.Demonstrated ability to coach, mentor, develop and inspire teams.Responsible Service of Alcohol Certificate or willingness to obtain one.Current First Aid Certificate or willingness to obtain one.
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Front Office Manager
1 week ago
Gold Coast, Queensland, Australia Village Roadshow Limited Full time**Front Office Manager****Full Time Salary****Sea World Resort, Main Beach Gold Coast****About the role**:As Front Office Manager at Sea World Resort, you will ensure optimum guest servicestandards are met whilst managing staffing levels in Front Office, Concierge andKids Zone.**Duties**:- Supervise, coordinate and ensure the smooth operation of Front...
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Front Office Manager
3 weeks ago
Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full timeOverviewAs the Front Office Manager, you are responsible for the management of the day-to-day operation of Front Office, Switchboard/Telephones, Concierge and Night Audit functions, with the objective of ensuring all brand service standards are maintained, profitability is maximised, and guest/customer needs are met, if not exceeded.ResponsibilitiesLead and...
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Front Office Manager
2 weeks ago
Gold Coast, Queensland, Australia Marriott International, Inc Full time**Additional Information****Job Number**25143370**Job Category**Rooms & Guest Services Operations**Location**Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217**Schedule**Full Time**Located Remotely?**N**Position Type** Management**JOB SUMMARY**Assists the Front Office Manager in administering...
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Front Office Manager
3 weeks ago
Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full timeJoin to apply for the Front Office Manager role at Mondrian Seoul Itaewon.OverviewMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone....
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Front Office Manager
3 weeks ago
Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full timeJoin to apply for the Front Office Manager role at Mondrian Seoul Itaewon.OverviewMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone....
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Front Office Manager
1 week ago
Gold Coast, Queensland, Australia at Full timeAdd expected salary to your profile for insightsMondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.Join our cultural precinct of imaginative spaces that...
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Front Office Manager
1 week ago
Gold Coast, Queensland, Australia at Full timeAdd expected salary to your profile for insightsMondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations.Join our cultural precinct of imaginative spaces that...
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Front Office Manager
2 weeks ago
Gold Coast, Queensland, Australia 21C Museum Hotels Full timeOverviewMondrian is a way of travel.With its groundbreaking design and progressive programming, it is a "must" destination for locals or travellers.Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone.Mondrian provides a playful framework so that guests and locals alike can...
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Front Office Manager
3 weeks ago
Gold Coast, Queensland, Australia at Full timeJoin the Team at Sovereign on the Gold CoastAt Sovereign on the Gold Coast, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations. For over 20 years, we've been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting impressions.Located just a short stroll from...
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Front Office Manager
1 week ago
Gold Coast, Queensland, Australia at Full timeJoin the Team at Sovereign on the Gold CoastAt Sovereign on the Gold Coast, we're proud to deliver genuine hospitality in one of Australia's most iconic holiday destinations. For over 20 years, we've been welcoming families and holidaymakers from all over the world — creating memorable stays and warm, lasting impressions.Located just a short stroll from...
