Airport Customer Experience Representative
5 days ago
Key Benefits To You
- Accelerated upskilling and career progression developing exceptional transferable skills, with the opportunity to work in a dynamic team at Melbourne Airport.
- Rotational rostering provides flexibility & work/life balance, allowing you to plan your personal life accordingly.
- A comprehensive Reward & Recognition Scheme & Employee Assistance Program are in place to support our employees.
- We offer an Employee Assistance Program providing support to our people in times of need.
About The Company
Oceania Aviation is a reputable Australian owned Ground Handling Services Company, providing professional and efficient ground handling services to leading airlines and supply & maintain innovative ground handling equipment. Our large team throughout Australia and the Pacific are vital to these operations.
Oceania Aviation first commenced ground handling operations in June 1996 and now have over 600+ staff in 23 locations across Australia and the Pacific.
Our Company combines the latest technology and equipment, expert employees and a confident hands-on management style to deliver practical and high quality services.
About The Role
Your role is to provide an exceptional level of customer experience to airline travellers and to always go above and beyond to make someone's day. This is an exciting opportunity to be part of a dynamic team that strives to deliver exceptional service.
As Check-In Crew You Will Be Responsible For
- Greeting customers with a smile at Check-in and making them feel welcome.
- Processing and checking travel documents meet requirements, ensuring accuracy and efficiency.
- Assigning seats on the aircraft, taking into account passenger preferences and comfort.
- Preparing and issuing boarding passes and baggage reclaim vouchers, providing clear instructions and information.
- Gate boarding and ensuring passengers are safely boarded on time.
- Passenger Marshalling and ensuring smooth departure procedures.
- Disruption Management and resolving any issues that may arise during the flight.
Benefits
We believe in offering ongoing career development and opportunities across our business, enabling you to grow and advance in your career. Some benefits include:
- Competitive pay rates above Award, reflecting our commitment to fair compensation.
- 11% Superannuation, contributing to your long-term financial security.
- Shift penalties for early morning, late night and weekend shifts, recognising the importance of flexibility.
- Saturday work is paid at time and a half, while Sunday work is double time, reflecting the value we place on work-life balance.
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