Airport Concierge and Customer Experience Manager

1 month ago


Melbourne, Victoria, Australia Melbourne Airport Full time

Melbourne Airport is seeking a skilled Airport Concierge and Customer Experience Manager to join our dynamic team.

As a key member of our operations, you will be responsible for providing exceptional customer service to our passengers and visitors. Your role will encompass a range of responsibilities, including greeting customers with a warm welcome, providing professional valet services, and offering expert knowledge of the airport precinct to enhance their stay.

You will play a pivotal role in creating memorable experiences for our customers, whether it's through face-to-face interactions or through providing support to the Online Concierge Team. Your ability to multitask and tend to several customers at once will be essential in ensuring a seamless experience for all.

We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation. As a valued member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, shaping the future of premium airport services.

The successful candidate will have:

  • Previous customer experience
  • A genuine passion for providing excellent customer service and a customer-first attitude
  • Full manual VIC Drivers Licence and a clean driving record
  • Strong interpersonal and communication skills
  • Team-focused and flexible

We offer a competitive salary of $60,000 - $70,000 per annum, as well as a range of benefits, including access to airport car parking, hybrid flexible working arrangements, and discounted onsite childcare.

Melbourne Airport is an equal opportunities employer and welcomes applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It, and Working Together.



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