Airport Liaison Specialist

2 weeks ago


Melbourne, Victoria, Australia Melbourne Airport Full time

Key Role Summary


The Communications Officer role is a vital part of Melbourne Airport's daily operations, ensuring timely and accurate communication to a wide range of customers and stakeholders.


Main Responsibilities



  • Provide a 24-hour communications point for external and internal operations within the Integrated Operations Centre (IOC).
  • Assist managers in the IOC on other matters, including emergencies and operational events.
  • Coordinate airport communications for operational information gathering, sharing, and education.
  • Manage and maintain Airport Co-ordination Systems, including Maximo, Access Control, CCTV System, and SMS.
  • Ensure accurate and timely provision of information across the Airport.
  • Maintain all Terminal Operations Contacts lists.
  • Support the Airport Co-ordination Centre Supervisor in maintaining ACC systems.
  • Deputise for the Airport Co-ordination Centre Supervisor and provide relief coverage.
  • Support the Airport Co-ordination Centre Supervisor and Airport Manager in emergencies and customer events.

Requirements



  • Knowledge of Airport Specific Systems.
  • Excellent customer service skills.
  • Effective interpersonal, written, and oral communication skills.
  • Experience in managing simultaneous workstreams.
  • Experience working in a high-paced, high-resilience environment.
  • Knowledge of aviation operating environments.

About Melbourne Airport


Melbourne Airport is one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace.


We value our people and provide a supportive environment with a focus on our people's development.


Our culture is built on values that encourage all employees to Be You, Think Big, Own it, and Work Together.


Benefits



  • Access to airport car parking 24 hours a day, 365 days a year.
  • Hybrid flexible working arrangements.
  • Airport Holiday and Wellness Day, additional days of leave.
  • Discounted onsite childcare and mental health and well-being initiatives.
  • Career and professional development opportunities.
  • Active social culture and participation in social impact days and activities.
  • Employee benefits scheme with corporate rates and discounts.

Melbourne Airport's Commitment to Diversity


We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.


We provide equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability, or socioeconomic background.


We encourage applications from candidates of all backgrounds who share our workplace values.



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