Customer Service and Collections Manager

4 days ago


Launceston, Tasmania, Australia Davidson Full time
About the Role

We are seeking a highly skilled and experienced leader to join our team as a Customer Service and Collections Manager. As a key member of our organization, you will play a critical role in generating revenue and driving operational performance.

Key Responsibilities
  • Lead a high-performing team across multiple locations to achieve revenue collection targets exceeding $350 million.
  • Develop and implement strategies to reduce debt and improve customer service.
  • Collaborate with cross-functional teams to drive process improvement and alignment.
  • Provide clear direction, guidance, and supervision to the team, and participate in policy development.
  • Maintain industry knowledge, manage relationships with external service providers, and ensure compliance with regulatory changes.
Requirements
  • Proven leadership experience in a similar role, with a strong track record of driving revenue growth and operational performance.
  • Excellent verbal, written, and interpersonal skills, with a professional and empathetic approach to customers.
  • Strong background in revenue management, with knowledge of debt recovery best practices and ACCC guidelines.
  • Proficiency in MS Office, corporate systems, and customer billing systems.
  • Advanced problem-solving abilities, with a keen eye for detail and a strong analytical mindset.
What We Offer

As a valued member of our team, you will have the opportunity to work with a dynamic and values-driven organization that is committed to making a positive difference in the community. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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