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Customer Service and Collections Manager

2 months ago

Launceston, Tasmania, Australia Davidson Full time
About the Role

We are seeking a highly skilled and experienced leader to join our team as a Customer Service and Collections Manager. As a key member of our organization, you will play a critical role in generating revenue and driving operational performance.

Key Responsibilities
  • Lead a high-performing team across multiple locations, ensuring excellent customer service and revenue collection.
  • Develop and implement strategies to reduce debt and improve revenue generation.
  • Collaborate with cross-functional teams to drive process improvement and alignment.
  • Provide clear direction, guidance, and supervision to the team, ensuring high standards of performance.
  • Maintain industry knowledge and stay up-to-date with regulatory changes and best practices.
Requirements
  • Proven leadership experience in a similar role, with a strong track record of success.
  • Excellent verbal, written, and interpersonal skills, with a professional and empathetic approach to customers.
  • Strong background in revenue management, with knowledge of debt recovery best practices and ACCC guidelines.
  • Proficiency in MS Office, corporate systems, and customer billing systems.
  • Advanced problem-solving abilities, with a keen eye for detail and a focus on results.
About Us

Davidson is a values-driven organization committed to equal opportunity and diversity. We strive to promote a culture of inclusion, belonging, flexibility, and accessibility in all that we do.