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Customer Service Manager
2 months ago
We are seeking an experienced leader to join our team as a Manager of Customer Complaints and Hardship. As a key member of our Customer Support Program, you will be responsible for overseeing escalated customer complaints and ensuring timely resolution.
Key Responsibilities- Build strong relationships with internal and external stakeholders to drive effective complaint resolution
- Collaborate with the Manager Customer Service and Collections to support financially distressed customers
- Develop and maintain policies and procedures for complaints management
- Lead independent investigations and contribute to continuous improvement
To be successful in this role, you will have a strong track record as a leader in customer-focused teams, with excellent communication, problem-solving, and conflict resolution skills. You will also have technical know-how with Microsoft Office and customer management tools, as well as experience with managing complaints or customer resolution processes.
What We OfferAs a valued member of our team, you will have the opportunity to work with a diverse range of stakeholders, drive operational performance, and contribute to the overall success of our organisation. We offer a flexible work environment, with the option to be based in Davenport or Launceston.
How to ApplyTo apply for this exciting opportunity, please click 'apply now' and upload your CV and Cover Letter. For any questions or to discuss the role further, please contact Vanessa Huxley or Alannah O'Carroll.
