Customer Service Representative
18 hours ago
We're seeking a friendly and enthusiastic Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer service and helping Australians service their own businesses.
Key Responsibilities- Provide exceptional customer service and sales support to customers
- Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
- Conduct and process identity services transactions, including Australian Passport Interviews
- Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
- Assist customers with mail lodgements and associate costs
- Build rewarding relationships with customers by understanding their needs
- Assist with administrative duties, such as stocktaking and record maintenance
We're looking for someone who is:
- Experienced in customer service and/or cash handling
- Fit to lift up to 16kgs of mail regularly and stand for their shift
We invest in our people for the long-term, encouraging growth through our values of trust, inclusivity, empowerment, and safety. We're committed to creating a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day. We also offer Post Perks and more to recognize and reward your contribution to our success.
We're proud to be an inclusive workplace for people from all walks of life and encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+, and refugees.
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