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Customer Service and Collections Manager

2 months ago

Launceston, Tasmania, Australia Davidson Full time
{"h1": "Customer Service and Collections Manager", "p": "At Davidson, we are seeking a highly skilled and experienced Customer Service and Collections Manager to join our team. As a key member of our organization, you will play a vital role in generating revenue by reducing debt and providing strong leadership while creating synergies and alignment among teams.

Responsibilities:

* Oversee daily service delivery, ensuring standards are met and managing escalated customer needs
* Lead teams, manage customer service projects, prepare performance reports, and maintain contact centre operations
* Provide clear direction, guidance, and supervision to the team, participate in policy development, and drive alignment between teams and process improvement
* Maintain industry knowledge, manage relationships with external service providers, ensure compliance with regulatory changes, and handle escalated queries and complaints

Requirements:

* Proven leadership experience with overseeing a large, high-performing team across multiple locations
* Excellent verbal, written, and interpersonal skills
* Professional and empathetic approach to customers
* Strong background in revenue management
* Proficiency in MS Office, corporate systems, and customer billing systems
* Advanced problem-solving abilities
* Keen eye for detail, knowledge of debt recovery best practices and ACCC guidelines, familiarity with TasWater's Price and Service Plan, and experience in leading organizational and cultural change
* Diploma or degree in Business Administration, Leadership and Management, or a similar field, or equivalent competency

If you are a motivated and results-driven individual with a passion for customer service and revenue generation, we encourage you to apply for this exciting opportunity.

Note: Candidates have the flexibility to be based in either Davenport or Launceston for the role.

Davidson is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

We look forward to hearing from you"}