Senior Pet Care Operations Manager

4 days ago

Queanbeyan, New South Wales, Australia beBeePetCare Full time $50,000 - $70,000

Lead the way in delivering exceptional pet care services as a pivotal member of our site leadership team. This dynamic role demands a strong operational mindset, driving success and growth through strategic partnerships and proactive support.
Key Responsibilities:

  • Drive business performance by providing expert guidance on operational matters, collaborating with the Site Manager to ensure seamless day-to-day operations.
  • Lead, motivate, and coach a high-performing team through effective communication, clear expectations, and consistent delivery of outstanding service.
  • Ensure a clean, safe, and welcoming environment for pets, meeting their individual needs and delivering an exceptional stay experience.
  • Maintain site-based social media presence, showcasing facilities and engaging with customers to drive bookings and loyalty.
  • Support staff training and development, identifying areas for improvement and providing constructive feedback to enhance team performance.
  • Oversee daily operations when the Site Manager is unavailable, addressing issues, making informed decisions, and ensuring a smooth workflow.

Requirements:

  • Previous animal care experience is highly regarded, but not essential; a willingness to learn and grow is key.
  • Proven ability to lead and motivate a team, with excellent communication skills and customer service expertise.
  • Strong problem-solving skills, attention to detail, and time management abilities to excel in a fast-paced environment.
  • Intermediate knowledge of computer systems, including MS Office (Word, Excel, Outlook).

Why Join Us?

  • Opportunities for career growth and promotion from within.
  • Extensive training programs to develop your skillset and expertise.
  • Generous incentives and employee referral programs.
  • A supportive Employee Assistance Program and structured induction process.

How to Apply:

  1. Include a cover letter outlining your motivation and qualifications for the role.
  2. Shortlisted candidates will be invited to complete a brief video interview prior to progressing to second-stage interviews.

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