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Site Operations Lead

2 weeks ago

Queanbeyan, New South Wales, Australia beBeeLeadership Full time $60,000 - $85,000
Job Overview

The Assistant Manager plays a crucial role in driving success and growth at our site. This key member of the leadership team is responsible for managing day-to-day operations, including staff, bookings, maintenance, administration, and more.

">Duties and Responsibilities:
  • Lead and motivate a high-performing team through teamwork, clear expectations, and consistent delivery of outstanding service.
  • Oversee site operations when the Site Manager is unavailable, addressing any issues or concerns and making informed decisions.
  • Manage staff, ensuring a clean and safe environment for pets and meeting each pet's individual needs for a comfortable and enjoyable stay.
  • Provide exceptional customer service through customer interactions, handling enquiries, and managing bookings to leave a lasting impression on customers.
  • Maintain site-based social media pages showcasing the facility, engaging with customers, and attracting new bookings.
  • Assist with staff training and guidance, identifying areas for improvement, providing constructive feedback, and offering ongoing training opportunities.

Requirements and Qualifications:

  • Previous paid animal care experience is highly regarded but not essential. We welcome those with a willingness to learn.
  • Must have previous experience leading a team of people.
  • Excellent communication skills and proven experience providing exceptional customer service.
  • Passion for problem-solving and high attention to detail.
  • Time management skills, a can-do attitude, and initiative to exceed outcomes and expectations at high quality.