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Site Operations Coordinator
3 weeks ago
The Assistant Manager plays a pivotal role in the day-to-day operations of our site, overseeing staff, pets, bookings, maintenance, and administration.
Key Responsibilities:
- Manage daily operations effectively, addressing issues or concerns, and making informed decisions to drive success.
- Foster exceptional customer relationships through personalized interactions, handling inquiries, and streamlining booking processes.
- Ensure a clean, safe, and comfortable environment for pets, catering to each pet's unique needs and preferences.
- Lead, motivate, and coach a high-performing team through teamwork, clear expectations, and consistent delivery of outstanding service excellence.
Requirements:
- Prior experience in animal care is highly valued but not mandatory.
- A proven track record of leading teams is essential.
- Excellent communication skills and a strong ability to deliver exceptional customer service are vital.
- A passion for problem-solving and attention to detail is crucial.
