Assistant Manager

As the leading provider of pet care services across Australia, Kip Happy Stays sets the benchmark for excellence, ensuring every pet receives the ultimate in care and enrichment during their stay.

At Kip Canberra, the Assistant Manager is a critical component of the leadership team, playing a key role in driving success and growth of the business. In partnership with the Site Manager, the Assistant Manager is responsible for providing support on all operational matters.

The ideal candidate will be available to work hours between 7am-6pm, Monday through Sunday. Availability to work across all school holiday periods (including Christmas and Easter) is required.

Duties and Responsibilities:

• As the Assistant Manager, you will play a crucial role in the day-to-day operations of the site. This includes managing staff, pets, bookings, maintenance, administration and more.
• Provide exceptional customer service through customer interactions, handling enquiries, and managing bookings leaving a lasting impression on our customers, building strong relationships and return customers.
• Ensure a clean and safe environment for pets ensuring that each pet's individual needs are met and giving them a comfortable and enjoyable stay.
• Lead, motivate, and coach a high-performing team through teamwork, clear expectations, and consistent delivery of outstanding service.
• Oversee the site when the Site Manager is unavailable including managing daily operations, addressing any issues or concerns, and making informed decisions.
• Maintain site-based social media pages showcasing our facility, engaging with customers, and attracting new bookings.
• Assist with staff training and guidance identifying areas for improvement, providing constructive feedback, and offering ongoing training opportunities to help the team excel.
• Identify and raise any maintenance, repair or inventory requirements to ensure a resourced, safe and welcoming environment for pets and customers.
• Maintain flexibility to work, especially during holidays and peak bookings. This might include weekends and scheduling leave outside of busy periods.
• Address and investigate animal health concerns, and maintain a working knowledge of common health issues to appropriately address pet health needs.

Experience / Requirements:

• Available to attend a lawful unpaid work trial shift (operated within The Fair Work Ombudsman guidelines)
• Previous paid animal care experience is highly regarded but not essential. If you have a willingness to learn, we want to hear from you
• Must have previous experience leading a team of people.
• Management of site based operations is highly regarded but not essential.
• Excellent communication skills and proven experience providing exceptional customer service.
• Passion for problem solving and high attention to detail.
• Time management skills, a can-do attitude and initiative to exceed outcomes and expectations at high quality.
• Quick learner and a willingness to get your hands dirty with on-the-job experience.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Competent with computer systems with intermediate knowledge of MS Office (Word, Excel and Outlook).

Why Kip Happy Stays?

• Did someone say pets?
• We offer opportunities for career growth and promote from within.
• Extensive training opportunities to further build your skillset.
• Enjoy up to 50% off on shop items and our boarding and daycare services.
• Generous incentive programs for our leaders to earn bonuses based on performance.
• A structured induction program to set you up to succeed.
• Employee Assistance Program (EAP) that supports our employees with free confidential counselling services.
• Work with like-minded people in a fun and exciting business with a well-established reputation and brand.
• A generous Employee Referral Program where you can earn up to $3000 per person when you recommend exceptional people that we onboard at Kip Happy Stays.

How to apply

Include a cover letter outlining why you are the best fit for the role. If you don't tick all the boxes, we'd love to know how your current skill set can transfer

Shortlisted candidates will be sent an invite to complete a brief one-way video interview prior to progression to second-stage interviews.

If you have any questions about the role, reach out to us at jobs@kip.com.au.

We look forward to reviewing your applications