IT Service Management Specialist

7 days ago


Canberra, ACT, Australia ignite Full time
Job Overview

Ignite is seeking a highly skilled IT Service Management Specialist to join our team. This is an exciting opportunity for an experienced professional to take on a pioneering role in the development of processes, tools, and governance for our IT Service Management function.

As an IT Service Management Specialist, you will be responsible for creating and implementing processes and governance around ITIL 4. This includes incident management, problem management, change management, and release management. You will work closely with the team to develop and improve processes, ensuring they are aligned with Agile principles and deliver high-quality services to customers.

Key Responsibilities:
  • Create and implement process documentation and procedures.
  • Develop and maintain service level agreements (SLAs) and operational level agreements (OLAs).
  • Collaborate with stakeholders to identify and prioritize problems and opportunities for improvement.
  • Analyze data and metrics to inform decision-making and drive process improvements.


Essential Skills and Qualifications:
  • Proven experience in IT Service Management, including ITIL v4.
  • Strong understanding of Agile principles and practices.
  • Excellent communication and interpersonal skills.
  • Able to work collaboratively as part of a team.


Salary: $120,000 - $150,000 per annum depending on experience. Package includes generous salary, superannuation, and benefits.

If you have a passion for IT Service Management and want to be part of a dynamic team, please apply now.

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