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IT Process Optimization Specialist

1 month ago

Canberra, ACT, Australia Kinetic IT Full time

Optimize IT Processes with Kinetic IT

We are seeking a skilled Process Analyst to join our team and take on the vital role of supporting process coordination and execution for our government customer.

As our Process Improvement Specialist, you'll dive deep into reviewing, analysing, and refining processes to ensure they align with customer requirements and industry best practices. Your keen eye for detail will be instrumental as you monitor performance metrics, generate insightful reports, and identify areas for enhancement. Collaborating closely with stakeholders, you'll implement agreed-upon changes to optimize processes, all while keeping everyone informed and engaged.

This role involves working in a dynamic environment with rotating shifts and on-call responsibilities shared amongst the team (4 days on followed by 4 days off).

We're looking for someone with experience in:

  • Release and Deployment management

Your daily tasks may include:

  • IDentifying and recommending process improvements to achieve customer and account outcomes, in line with best practice and delivering process optimization.
  • Executing process analysis and reporting to enable performance measurement and identify opportunities for improvement.
  • Promoting process design, implementation, and execution standards, monitoring compliance with customers' approved policies, standards, and knowledge management.
  • Liaising with stakeholders to support process transformation and uplift process capability, participating in workshops, training, mentoring, etc., as needed.
  • Documenting processes, models, and measurement mechanisms in technical documents/reports.
  • Ensuring adherence to corporate and management accountabilities in Health and Safety and Security practices to maintain a safe and compliant workplace.
  • Upholding the Kinetic IT Universal Behaviours and adhering to all KIT and client policies and procedures.

To succeed in this role, you should have:

  • A minimum Government Security Clearance.
  • A willingness to participate in Pre-engagement integrity checks (PEIC).
  • Availability for rotating shifts and on-call responsibilities shared amongst the team (4 days on followed by 4 days off).
  • Proven experience in coordinating process execution in an ITIL-aligned IT Service Management environment, with specific experience in the relevant practice aligned to your role.
  • Ability to understand, interpret, and implement best practice policies and procedures to ensure adherence.
  • Excellent interpersonal and relationship management skills, with strong technical writing, reporting, and documentation abilities.
  • Demonstrated ability to consider the end-to-end business value of process activities.

Kinetic IT offers:

  • Genuine work-life balance with opportunities to develop and grow with like-minded people.
  • Six-month career planning reviews as standard.
  • An open and supportive culture where we respect all individuals, and everyone has a voice.
  • Competitive salary: $80,000 - $110,000 per annum, depending on experience.
  • Paid parental leave, and other benefits tailored to individual goals.