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Help Desk Professional

1 month ago

Perth, Western Australia TSA Group Full time

Company Overview:

TSA Group - Australia is a leading provider of essential payments and services, dedicated to supporting everyday Australians in various situations.

About the Role:

We are seeking a highly skilled Help Desk Professional to join our Tier 1 Digital Support team, working closely with Services Australia to deliver exceptional customer service.

Job Description:

The successful candidate will be responsible for assisting customers through self-service portals, providing support via phone, email, or chat, and resolving complex issues in a timely and professional manner.

Required Skills and Qualifications:

  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and stakeholders, both verbally and in writing.
  • Technical Expertise: Proficiency in navigating various systems, including CRM software, ticketing systems, and help desk tools.
  • Problem-Solving Skills: Ability to analyze complex problems, identify solutions, and implement them efficiently.
  • Customer Focus: Genuine interest in delivering exceptional customer experiences, ensuring every interaction leaves a positive impact.
  • Availability: Willingness to work a rotating roster, Monday – Friday, 7 am - 7 pm.
  • Location: Full-time role based at our office at 31 Troode St. West Perth, West Australia near City West Train Station.

Benefits:

As a Help Desk Professional at TSA Group - Australia, you can expect:

  • A competitive salary range: $65,000 - $85,000 per annum, depending on experience.
  • A comprehensive training program to enhance your skills and knowledge.
  • A supportive and collaborative work environment.
  • Ongoing opportunities for career growth and development.

Other Information:

Please note that this opportunity is available exclusively to Australian citizens. If you meet this criterion and are over 18, we would love to hear from you.