Help Desk Professional

1 day ago


Perth, Western Australia TSA Group Full time

Company Overview:

TSA Group - Australia is a leading provider of essential payments and services, dedicated to supporting everyday Australians in various situations.

About the Role:

We are seeking a highly skilled Help Desk Professional to join our Tier 1 Digital Support team, working closely with Services Australia to deliver exceptional customer service.

Job Description:

The successful candidate will be responsible for assisting customers through self-service portals, providing support via phone, email, or chat, and resolving complex issues in a timely and professional manner.

Required Skills and Qualifications:

  • Excellent Communication Skills: Ability to effectively communicate with customers, colleagues, and stakeholders, both verbally and in writing.
  • Technical Expertise: Proficiency in navigating various systems, including CRM software, ticketing systems, and help desk tools.
  • Problem-Solving Skills: Ability to analyze complex problems, identify solutions, and implement them efficiently.
  • Customer Focus: Genuine interest in delivering exceptional customer experiences, ensuring every interaction leaves a positive impact.
  • Availability: Willingness to work a rotating roster, Monday – Friday, 7 am - 7 pm.
  • Location: Full-time role based at our office at 31 Troode St. West Perth, West Australia near City West Train Station.

Benefits:

As a Help Desk Professional at TSA Group - Australia, you can expect:

  • A competitive salary range: $65,000 - $85,000 per annum, depending on experience.
  • A comprehensive training program to enhance your skills and knowledge.
  • A supportive and collaborative work environment.
  • Ongoing opportunities for career growth and development.

Other Information:

Please note that this opportunity is available exclusively to Australian citizens. If you meet this criterion and are over 18, we would love to hear from you.


  • Help Desk Specialist

    2 weeks ago


    Perth, Western Australia Professional Search Group Full time

    Job Title: Service Desk TechnicianCompany: Professional Search GroupAbout the Role:We are seeking a skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be the first point of contact for our clients, providing technical support and assistance with day-to-day IT issues.Key Responsibilities:Provide first-level technical...

  • Help Desk Specialist

    7 hours ago


    Perth, Western Australia Professional Search Group Full time

    Company OverviewWe are a professional IT services firm based in Perth's Western suburbs, committed to delivering top-notch solutions to our clients.SalaryThe estimated salary for this role is between $60,000 and $80,000 per annum, depending on experience.Job DescriptionWe are seeking a Help Desk Specialist to join our team. As a key member of our support...


  • Perth, Western Australia Professional Search Group Full time

    IT Support Specialist RoleOur client, a dynamic and customer-centric tech firm based in Perth's Western suburbs, is seeking an experienced IT Support Specialist to join their growing team.About the CompanyThe company is an ambitious organization committed to delivering exceptional IT solutions. Their innovative and collaborative work environment makes them...


  • Perth, Western Australia SW Personnel Full time

    Job Summary: SW Personnel is seeking an experienced IT Help Desk Specialist to join their team. The successful candidate will be responsible for providing technical support and troubleshooting for hardware and software issues. This role is an exciting opportunity for an entry level Information Technician to develop their skills and progress their career in...


  • North Perth, Western Australia Professional Search Group Full time

    Job DescriptionWe are seeking a highly skilled and motivated Service Desk LV1 to join our team at Professional Search Group. As a Service Desk LV1, you will be responsible for providing exceptional customer service and technical support to our clients.The RoleYou will be the first point of contact for our clients, responding to their technical queries and...


  • Perth, Western Australia Professional Search Group Full time

    Job Title: Service Desk TechnicianOur client, a dynamic and customer-focused tech firm, is seeking a skilled Service Desk Technician to join their team in Perth's Western suburbs.About the Role:As a Service Desk Technician, you will be the first point of contact for our clients' technical queries and issues. Your primary responsibility will be to provide...


  • Perth, Western Australia Professional Search Group Full time

    ​Role OverviewAt Professional Search Group, we are seeking a skilled Level 1/2 Service Desk Officer to join our client's IT support team.About the RoleAs a Level 1/2 Service Desk Officer, you will be the first point of contact for our clients' technical queries and issues. Your primary responsibility will be to provide first-level technical support,...


  • North Perth, Western Australia Professional Search Group Full time

    Job DescriptionWe are seeking a highly skilled Service Desk LV1 to join our team at Professional Search Group. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.The RoleYou will be the first point of contact for our clients, responding to their technical queries and...


  • Perth, Western Australia Professional Search Group Full time

    Job DescriptionOur client, a dynamic and customer-focused tech firm, is seeking a skilled Service Desk Technician to join their team in Perth's Western suburbs.As a key member of their IT support team, you will be responsible for providing top-notch technical assistance to their clients, ensuring seamless day-to-day operations.The Role:Deliver exceptional...


  • North Perth, Western Australia Professional Search Group Full time

    Job DescriptionThe ClientWe are seeking a skilled Service Desk Technician to provide 1st and 2nd line support to a variety of companies across the Perth metro area.The RoleYou will be responsible for providing technical support to clients, troubleshooting issues, and escalating complex problems to senior engineers.Your SkillsPrevious experience in a 1st and...

  • Service Desk Officer

    4 weeks ago


    Perth, Western Australia St John of God Health Care Full time

    Job Title: Service Desk OfficerSt John of God Health Care is seeking a highly skilled and experienced Service Desk Officer to join our team. As a Service Desk Officer, you will be responsible for providing exceptional customer service to our stakeholders, resolving technical issues, and ensuring the smooth operation of our IT systems.Key...

  • Service Desk Officer

    4 weeks ago


    Perth, Western Australia St John of God Health Care Full time

    Job Title: Service Desk OfficerAbout the RoleThis is an exciting opportunity to join our team as a Service Desk Officer at St John of God Health Care. As a key member of our IT department, you will be responsible for providing exceptional customer service to our stakeholders, resolving technical issues, and ensuring the smooth operation of our IT systems.Key...

  • IT Support Specialist

    3 weeks ago


    Perth, Western Australia Professional Search Group Full time

    Job Title: Service Desk TechnicianJob Summary:We are seeking a highly skilled and customer-focused Service Desk Technician to join our team at Professional Search Group. As a Service Desk Technician, you will be responsible for providing first-level technical support to end-users, troubleshooting and resolving IT-related queries and issues, and collaborating...


  • Perth, Western Australia Talent International Full time

    Are you a skilled IT professional looking for a challenging role? We are seeking a Service Desk Officer to provide top-tier technology services to our clients and customers.Key Qualifications:Possession of ITIL Foundation Certificate or substantial experience working within an ITIL environment.Strong technical aptitude with relevant experience in technology...

  • IT Support Specialist

    3 weeks ago


    Perth, Western Australia Professional Search Group Full time

    Job Title: Service Desk TechnicianJob Summary:We are seeking a highly skilled and customer-focused Service Desk Technician to join our team at Professional Search Group. As a Service Desk Technician, you will be the first point of contact for our clients, providing technical support and assistance with their day-to-day IT needs.Key Responsibilities:Provide...

  • Help Desk Specialist

    2 weeks ago


    Perth, Western Australia Pathfinder Recruitment Full time

    Job Title: Support EngineerWe are excited to bring to market a Level 1-2 Support Engineer role working in a fast-paced MSP environment based in Perth. Reporting to the Service Delivery Manager, you will play a crucial role in managing and resolving technical issues from start to finish. This role is perfect for someone who thrives in a client-focused...

  • Service Desk Analyst

    4 weeks ago


    Perth, Western Australia RSM Full time

    Are you passionate about delivering exceptional customer experiences and resolving technical issues with ease?RSM is seeking a highly motivated and detail-oriented Associate Service Desk Analyst to join our team. As a key member of our Service Desk, you will be responsible for providing first-level support to our clients, using your technical expertise to...

  • Service Desk Analyst

    3 weeks ago


    Perth, Western Australia Randstad Full time

    About the Service Desk Analyst RoleThe primary purpose of this position is to provide 2nd and 3rd level service desk support and managing ICT incidents and Service Requests, using the incident management and request fulfillment processes, in line with Service Desk objectives.Key ResponsibilitiesProvide accurate Incident management, Problem management, Change...

  • Service Desk Analyst

    4 weeks ago


    Perth, Western Australia RSM Full time

    About the OpportunityThe Associate Service Desk Analyst role is a fantastic opportunity to join a dynamic team at RSM, a leading professional services firm with over 100 years of experience. As a key member of our Service Desk team, you will be responsible for providing first-level support to our clients, using your technical expertise to resolve issues and...


  • Perth, Western Australia Randstad Full time

    About the RoleWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad Digital. As a Service Desk Analyst, you will be responsible for providing 2nd and 3rd level service desk support and managing ICT incidents and Service Requests.Key ResponsibilitiesProvide accurate Incident management, Problem management, Change management and...