Service Desk Solutions Specialist
1 day ago
Company Overview
The Autism Association of WA is a leading specialist autism service provider dedicated to making a positive impact in the lives of individuals with autism.
We strive to create a supportive and inclusive work environment that values diversity, equity, and inclusion. As a member of our team, you will have the opportunity to contribute to our mission and make a meaningful difference in the lives of those we serve.
About the Role
As a Service Desk Solutions Specialist, you will play a critical role in providing responsive application and desktop support to our users. This includes troubleshooting escalated support requests, improving user-facing processes, and delivering consistent, high-quality assistance.
Reporting to the Service Desk Lead, you will be part of a collaborative team that shares knowledge, expertise, and ideas to drive innovation and excellence in our services.
Key Responsibilities
- Resolve escalated issues promptly and effectively, ensuring high-quality support and customer satisfaction.
- Provide expert-level technical support for Microsoft 365, Active Directory, and other standard applications.
- Manage and track IT assets, maintaining accurate records and ensuring efficient resource management.
- Deliver timely and efficient responses to service requests, including software installations, hardware provisioning, and access management.
- Fulfill incident and request tickets, prioritizing user satisfaction and efficiency.
Requirements and Qualifications
To succeed in this role, you will need:
- A strong ability to communicate technical concepts simply and effectively.
- Excellent problem-solving skills, with attention to detail and accuracy.
- Experience in IT support, with a focus on application and desktop support.
- A patient and approachable demeanor, with a commitment to delivering high-quality service.
- A willingness to learn and adapt to new technologies and processes.
Benefits
As a valued member of our team, you can expect:
- A competitive salary of $65,000 - $85,000 per annum, commensurate with experience.
- Extensive training and growth opportunities, including professional development and mentoring programs.
- Access to generous salary packaging options and employee benefits.
- An Employee Assistance Program for you and your family, promoting work-life balance and well-being.
About Us
At the Autism Association of WA, we are passionate about creating a world where everyone can participate, contribute, and thrive. We value diversity, equity, and inclusion, and strive to create a workplace culture that reflects these values.
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