Customer Service Support Specialist, Incentives Program

15 hours ago


Perth, Western Australia Chamber Of Commerce And Industry Of WA Full time

Come and be part of a supportive organisation with a people-focused culture. As our new Apprenticeship Support Officer, Incentives, you will have the opportunity to utilise your passion for customer service to make a significant impact.

About the Role

  • We are seeking an enthusiastic and customer-centric individual to join our welcoming ASA team.

Your Key Responsibilities:

  • Process Federal Government incentive claims with accuracy and efficiency.
  • Complete precise data entry and maintain relevant databases.
  • Provide informed claims advice to clients in line with Federal Guidelines.
  • Refer callers to further internal and external services as needed.
  • Perform other general administrative duties as required.

This is a full-time, permanent position based in Osborne Park.

About You

  • You will possess intermediate computer skills, allowing you to competently use Microsoft suite of products.
  • A strong attention to detail will be essential in ensuring the accuracy of your work.
  • Excellent phone and customer service skills are crucial for building rapport with clients.
  • You will have highly developed communication and interpersonal skills, enabling you to handle situations professionally and patiently.
  • Able to work to and achieve KPIs, you will also have strong time management and organisational skills.

About Our Organisation

The Chamber of Commerce and Industry WA (CCIWA) has been the voice of business for over 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed.

We strive to be a high-performing, diverse organisation that is talented, supportive, and inclusive. We will work with you to develop your career and provide the skills and capabilities you need to succeed at CCIWA and beyond.

We have a range of benefits to support our employees, including flexible working options, paid parental leave, and access to free and confidential counselling through our Employee Assistance Program.

Our salary for this role is around $70,000 - $80,000 per annum, depending on experience.



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