Customer Support Service Specialist

3 weeks ago


Perth, Western Australia Rentokil Initial Full time

Rentokil Initial is a leading company within the FTSE 100, employing 38,000 colleagues across 66 countries. Our business offers a range of learning and development programs to enhance skills.

We are seeking a Customer Support Co-ordinator to join our team in Perth on a fixed-term basis. This role requires previous customer service experience to build customer relationships, liaise with customers, and make outgoing calls to organise new jobs and build rapport.

The core responsibilities include but are not limited to:

  • Processing purchase orders
  • Liaising with customers daily
  • Processing enquiries efficiently and resolving client issues
  • Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
  • Make outgoing calls to promote our products and services
  • Coordinate, Schedule and Process jobs through internal software
  • Processing and Approving invoices for customers through internal software
  • Building and maintaining relationships with customers and suppliers

Requirements:

  • Previous working experience in a similar role (customer service/administration/reception and support)
  • High attention to detail and excellent organisational skills
  • Excellent customer service skills
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task and work autonomously
  • Outstanding verbal and written communication skills
  • Love working in a team environment
  • Experience using Ariba would be an advantage.

The successful candidate must pass a Pre-employment medical, drug & alcohol screen as well as background checks.



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