Cloud Infrastructure Support Specialist
3 weeks ago
We are seeking an experienced Cloud Infrastructure Support Specialist to join our team at Amazon Corporate Services Pty Ltd.
Company OverviewAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Job DescriptionIn this role, you will help troubleshoot, diagnose, and support massive distributed AWS systems. You are a point of escalation for complex issues to dive deep for solutions as well as provide guidance and knowledge-shares. You will work directly with the various service owners and hardware design teams to collaborate on hardware issues within the fleet.
Key Responsibilities- Develop tools to identify and remediate hardware issues
- Drive operational efficiency improvements over hardware fleet
- Initiate service improvements in the production environment
- Handle and troubleshoot support incidents within SLA's
- Assist in developing methods for incident reduction
- Monitor various data sources for unidentified fleet issues
- Participate in on-call rotation and provide after-hours support
- Collaborate with engineering teams to resolve customer issues
The estimated annual salary for this position is between $120,000 - $180,000 depending on location and experience.
BenefitsWe offer a range of benefits including flexible working arrangements, professional development opportunities, and a supportive work environment.
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