Cloud Infrastructure Specialist

4 hours ago

Sydney, New South Wales, Australia Canon Full time

About the Role

As a Cloud Infrastructure Specialist, you will be a key member of our high-performing team responsible for the administration, management, and maintenance of cloud infrastructure services for our clients. This is a hands-on technical role focusing on resolution of escalated IT service issues and delivering desired outcomes within various domains including Microsoft Windows and Linux servers, SQL Server, cloud computing, virtualization technologies, and security.

The role is critical in supporting the highest levels of systems and providing technical direction to junior engineers. As our Cloud Infrastructure Specialist, you will have the exciting opportunity to ensure the smooth running of systems for clients who have engaged us as their Managed Service Provider. You will do this by taking on escalated tickets, employing your expertise to swiftly diagnose and resolve intricate technical challenges, and collaborating closely with cross-functional teams to guarantee seamless IT operations.

This is a hybrid role that may be based from multiple locations and reports into the Technical Lead – Infrastructure Services. The position requires someone with proven technical experience in relevant infrastructure technologies and an MSP background. This is a great opportunity for an experienced System Engineer to join a highly skilled technical team, providing exposure to a wide range of technologies disciplines.

Main Duties
  • Fulfilment of infrastructure administration and support to customers including cloud-based and on-prem services.
  • Maintenance and management of various on-prem and cloud infrastructure & services.
  • Provide level 2 and 3 technical supports to customers.
  • Follow standardized ITIL frameworks relating to Incident, Security, Problem, and Change Management processes.
  • Optimizing the architecture and infrastructure, cloud, and on-prem services.
  • Communicate effectively with internal and external stakeholders.
  • Create and maintain strong technical documentation for managed systems and services.
  • Attend customer and other stakeholders' meetings where applicable.
  • Perform assigned routine security, operating system, and SQL servers patching for customers.
  • Perform after-hours On-Call requests based on Infrastructure services team roster.
  • Recommend technology upgrades to improve clients' infrastructure services.

About You

The ideal candidate will have at least 7 years of experience in configuring, administering, and supporting IT infrastructure services including on-prem, cloud services, and virtualization. Key skills include:


  • At least 7 years' experience in configuring, administering, and supporting IT infrastructure services including on-prem, cloud services, and virtualization.
  • Windows Server operating systems and related services such as AD, Group Policy, DNS, DHCP, ADFS, DFS, RDS, etc.
  • Microsoft SQL Server administration and support.
  • Linux server administration and support, Microsoft Azure & MS365 products and services.
  • Networking protocols, Endpoint Security, Email, and internet security concepts and tools.
  • Backup and disaster recovery tools and technologies.
  • SSL Certificate and CA concepts, Automation, and PowerShell scripts.
  • VMWare Esxi (Desired).
  • Virtual Desktop technologies such as Citrix and Azure Virtual Desktop (Desired).

What We Offer

We offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We'll invest in your development and long-term future, and we can promise you a variety and enough challenge to keep things interesting across the wide variety of clients we support.

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