Cloud Infrastructure Technical Support Specialist

15 hours ago


North Sydney Council, Australia TPG Telecom Full time
Unlock the Power of Cloud Infrastructure

We are seeking a highly skilled Cloud Infrastructure Technical Support Specialist to join our team at TPG Telecom. This is an exciting opportunity to work with cutting-edge technology and be part of a dynamic organization that is shaping the future of telecommunications.

About the Role

The primary responsibility of this role is to provide Level 2 support for TPG's on-premise appCloud Infrastructure platform. You will be working closely with internal customers to understand their requirements, provide technical guidance, and resolve technical issues related to cloud infrastructure.

This role involves monitoring and maintaining the health of the on-premise cloud infrastructure, including capacity management, performance tuning, and fault management and reporting. You will also collaborate closely with cross-functional teams to diagnose and resolve complex issues related to cloud infrastructure.

Key Responsibilities
  • Provide level 2 technical support for on-premises cloud infrastructure, including installation, configuration, and troubleshooting of cloud services.
  • Monitor and maintain the health of the on-premises cloud infrastructure, including capacity management, performance tuning, and fault management and reporting.
  • Collaborate closely with internal customers to understand their requirements, provide technical guidance, and resolve technical issues.
  • Collaborate with cross-functional teams to diagnose and resolve complex issues related to on-premises cloud infrastructure.
  • Develop and maintain technical documentation related to on-premises cloud infrastructure and related processes.
  • Identify and escalate critical issues to the appropriate stakeholders in a timely manner.
  • Participate in on-call rotation to provide 24/7 support for the on-premises cloud infrastructure.
Requirements
  • Must have 2-5+ years of experience in operational roles working on large complex infrastructure environments.
  • Proven experience supporting large VMWare platforms, including vRealize Automation product suite.
  • Experience supporting container technologies such as OpenShift & Kubernetes.
  • Proven experience supporting Linux and Windows server environments.
  • Proven experience supporting storage platforms, including NetApp & HP Alletra.
  • Experience supporting hyper converged infrastructure including HP's DHCI technologies.
  • Experience working with DevOps principles, methodologies, and culture.
What We Offer
  • A competitive salary of $110,000 - $140,000 per annum, depending on experience.
  • A flexible hybrid way of working (from home and office).
  • 'Stay Connected Mobile' – Access to a free mobile plan.
  • 'Stay Connected NBN' – Access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
  • Access to TPG Learning Hub platform and internal development opportunities.
  • Access to Corporate Partner Discounts.


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