Cloud Infrastructure Support Specialist

5 days ago


Sydney, New South Wales, Australia Amazon Full time

Imagine working in a cutting-edge environment where innovation meets infrastructure. As a Cloud Infrastructure Support Specialist, you'll be part of the team responsible for ensuring the seamless operation of Amazon's global cloud infrastructure.

We're looking for talented individuals who can troubleshoot and resolve complex technical issues with precision and speed. Your expertise in computer hardware, networking, and software will enable you to make a significant impact on our customers' experience.

Key Responsibilities:

  • Install and configure racks of hosts in line with internal SLAs
  • Diagnose and repair issues for server, storage, and network devices
  • Remediate or recover physical power issues on racks and participate in Data Center power & cooling events
  • Shift work (4 days on and 4 days off including night shifts on a rotational basis)

About the Role:

This is an exciting opportunity to join Amazon's Sydney team and contribute to the growth and success of our cloud computing platform. As a Cloud Infrastructure Support Specialist, you'll have the chance to develop your skills and knowledge in a dynamic environment and work collaboratively with cross-functional teams to deliver exceptional results.

What We Offer:

  • A competitive salary of $80,000 - $110,000 per year
  • Flexible work arrangements and a work-life balance that supports your personal goals
  • Ongoing training and development opportunities to enhance your skills and career
  • A collaborative and inclusive work environment that values diversity and promotes innovation

BASIC QUALIFICATIONS:

  • 1+ years of computer hardware troubleshooting and repair experience
  • 1+ years of computer networking experience
  • High school or equivalent diploma

PREFERRED QUALIFICATIONS:

  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
  • Knowledge of server hardware and components
  • Hands-on experience with one or more of the following hardware platforms (e.g., Dell, HP, Supermicro)


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