Technical Cloud Infrastructure Specialist

17 hours ago

North Sydney Council, Australia TPG Telecom Full time

At TPG Telecom, we are committed to delivering exceptional customer experiences and connecting vibrant communities.

Our Vision

We believe in empowering our people to take charge and make a meaningful impact. As a Technical Cloud Infrastructure Specialist, you will play a crucial role in supporting our on-premises cloud infrastructure platform.

About the Role

This is an exciting opportunity for a skilled professional to join our team and contribute to the success of our organisation. The prime responsibility of this role is to provide Level 2 support for TPG's on-premise appCloud Infrastructure platform.

The successful candidate will be required to monitor and maintain the health of the on-premises cloud infrastructure, including capacity management, performance tuning, and fault management and reporting.

They will also collaborate closely with internal customers to understand their requirements, provide technical guidance, and resolve technical issues.

In addition, they will participate in on-call rotation to provide 24/7 support for the on-premises cloud infrastructure and work in accordance with TPG-T's policies, processes and procedures.

Key Responsibilities

  • Provide level 2 technical support for on-premises cloud infrastructure, including installation, configuration, and troubleshooting of cloud services.
  • Monitor and maintain the health of the on-premises cloud infrastructure, including capacity management, performance tuning, and fault management and reporting.
  • Collaborate closely with internal customers to understand their requirements, provide technical guidance, and resolve technical issues.
  • Collaborate with cross-functional teams to diagnose and resolve complex issues related to on-premises cloud infrastructure.
  • Develop and maintain technical documentation related to on-premises cloud infrastructure and related processes.
  • Identify and escalate critical issues to the appropriate stakeholders in a timely manner.
  • Participate in on-call rotation to provide 24/7 support for the on-premises cloud infrastructure.
  • Providing support to delivery teams to allow for project delivery according to plan.
  • Establish and maintain effective working relationships with peer groups, key internal stakeholders and TPG-T partners.
  • Work in accordance with TPG-T's policies, processes and procedures.

Requirements and Qualifications

  • A minimum of 2-5 years of experience in operational roles working on large complex infrastructure environments.
  • Proven experience supporting large VMWare platforms, including vRealize Automation product suite.
  • Experience supporting container technologies such as OpenShift & Kubernetes.
  • Proven experience supporting Linux and Windows server environments.
  • Proven experience supporting storage platforms, including NetApp & HP Alletra.
  • Experience supporting hyper converged infrastructure including HP's DHCI technologies.
  • Experience working with DevOps principles, methodologies, and culture.

What We Offer

  • An estimated annual salary of AU$110,000 - AU$140,000, depending on your experience and qualifications.
  • A flexible hybrid way of working (from home and office).
  • 'Stay Connected Mobile' – Access to a free mobile plan.
  • 'Stay Connected NBN' – Access to a free NBN 100 plan.
  • 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
  • Access to TPG Learning Hub platform and internal development opportunities.
  • Access to Corporate Partner Discounts.

About Us

At TPG Telecom, we pride ourselves on being a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well as what brings us together. We want you to bring your true self to work, and to feel like your contribution matters.

We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

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