Cloud Infrastructure Specialist
1 month ago
Amazon Web Services Australia Pty Ltd is a leading provider of cloud infrastructure solutions. Our team is dedicated to delivering exceptional customer experiences and driving business growth.
Job DescriptionWe are seeking a skilled Cloud Infrastructure Specialist to join our Escalation and Event Management (E2M) team. As a key member of our team, you will be responsible for executing planned operational communications, supporting external customers, and collaborating with internal teams to improve the customer experience.
Your primary focus will be on managing critical escalations, customer-facing operational communications, and handling large-scale customer-impacting events. You will work closely with our AWS Health Engineering team to improve the customer experience for operational notifications and partner with AWS Service Teams to craft clear and concise communications.
In this role, you will have the opportunity to work on highly technical initiatives, build a broad understanding of AWS services and customer use cases, and contribute to process improvements. If you are a detail-oriented and analytical individual with excellent communication skills, we encourage you to apply.
Required Skills and Qualifications- 1+ years of experience in technical operations or support focused on cloud infrastructure
- Tertiary qualification/Bachelor's Degree in Information Science/Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
- Experience with data manipulation and/or automation using Python, JavaScript, or shell scripting
We offer a competitive salary package, including an estimated $120,000 - $150,000 per year, depending on experience and qualifications. Additionally, you will receive a range of benefits, including flexible working arrangements, professional development opportunities, and a dynamic and inclusive work environment.
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