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Front Desk Receptionist

1 month ago

Sydney, New South Wales, Australia YHA Australia Full time
About this Role:

We are seeking a part-time Front Desk Extraordinaire—a dynamic and motivated person committed to providing exceptional customer service to our guests.

This role involves fostering a friendly and cheerful atmosphere, responding to guest inquiries with knowledgeable local advice and recommendations, managing efficient check-ins and check-outs, and offering vital information to ensure a pleasant stay.

Additionally, the candidate will resolve any guest concerns or disputes, escalating them to the appropriate management when necessary.

What We're Looking For:
  • Previous experience in front desk reception, customer service in an accommodation setting.
  • Good time management skills and the ability to work well under pressure
  • Flexible availability 24/7 roster including night shifts, weekends and public holidays
  • Excellent communication skills verbal and written
  • Full Australian working rights with no restrictions
What's in it for You:
  • Access to benefits and discounts across the YHA national network of properties.
  • Professional development and career opportunity support across the YHA organisation and network.
  • Yearly social events to the snowy mountains and other locations for team building and fun
  • We embrace diversity, celebrate the cultural holidays that are important to you.
  • Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program
  • Good people tend to know good people, so if you know someone with the skills and values we are looking for, we have a great candidate referral program.