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Hotel Operations Manager

2 months ago

Brisbane, Queensland, Australia Grupo Mantra Full time

We are seeking a motivated professional with a passion for service to join our dedicated Front Office Team as an Assistant Manager at Mantra Pandanas.



Key Responsibilities:

  • Oversee the daily operations of the property
  • Handle guest complaints efficiently
  • Supervise and monitor Team Members with leadership ability
  • Provide a high level of customer service
  • Assist in the preparation of rosters and use Excel


Requirements:

A vibrant personality to engage with guests

We are looking for someone with:



  • A high level of personal presentation as an ambassador for the hotel
  • Flexibility to work shifts including early mornings, evenings and weekends
  • Proven leadership experience within a hotel environment
  • Knowledge of Sihot PMS advantageous
  • Previous experience in a Front Office hospitality role


We look forward to welcoming our next team member



Mantra Pandanas is an award-winning hotel that commands a beautiful and unique location in the Top End.



Featuring spacious rooms with harbour views, a stylish restaurant, and a resort pool, this hotel continues to be popular with both leisure and corporate guests.



As our next Assistant Manager, you will be a key part of our dedicated Front Office Team.



Mantra Pandanas is committed to delivering exceptional customer service and a genuine personable experience.