Key Performance Coordinator

3 days ago

Port Melbourne, Australia 1602 DXC INT SVCS VIC PTY LTD Full time

About the Role


The Return to Work Specialist plays a vital role in supporting injured workers and employers in their return to work strategies. As part of our Claims team, you will be working closely with clients on site, gathering information from various stakeholders, and developing effective case management strategies.


With a company car provided, you will have the opportunity to travel to different locations, meeting with workers, employers, and treating health practitioners to discuss, plan, and implement strategies to help with a worker's recovery and get back into work.


To be successful in this role, you will need to have:



  • The ability to gather information from a range of stakeholders to develop effective case management strategies;
  • A valid Victorian Drivers License;
  • Experience in preparing and attending claims reviews and clinical case conferences to effectively facilitate outcomes;
  • Well-developed problem-solving and decision-making skills;
  • High attention to detail;
  • Advanced organisational and planning skills;
  • Strong written and verbal communication skills;
  • Resilience and perseverance;
  • Strong customer service ethic;
  • Negotiation and influencing skills;
  • Initiative and an innovative approach to case management;

Required Expertise



  • Claims management experience in the Victorian workers' compensation scheme, ideally in return to work case management, Allied Health background in Nursing, Physio or Occupational Rehabilitation;
  • Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries;
  • Strong working knowledge of the Accident Compensation Act 1985 and associated regulations;
  • Ability and desire to work in a team environment;
  • Flexibility and ability to adapt to change;
  • Intermediate to advanced knowledge of ACCtion and Novus;

About DXC


DXC provides policy and claims management services to government and organisations across Australia. With decades of experience, our policy and claims teams have an impressive track record of reliable service.


We are committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship.


We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.


Estimated Salary: $80,000 - $110,000 per annum


This role offers a salary package of $80,000 - $110,000 per annum, commensurate with experience, plus benefits and opportunities for professional growth and development.


Benefits



  • Extensive resources to support your onboarding and continual development;
  • DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition;
  • We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC;
  • More time to do the things you love with flexible leave options, including purchased leave;
  • Take time to give back with charitable and emergency services volunteer days;
  • Well-being matters to us and our Employee Assistance Program is there to support you and your family;
  • All the basics; novated leasing, discounted health insurance, paid parental leave, and many other discounts;

About You


If you have a passion for delivering excellent customer service, are highly organised, and enjoy working in a fast-paced environment, then this could be the perfect opportunity for you.


We are looking for someone who is proactive, enthusiastic, and has a strong work ethic. If you are a team player who is not afraid to take on new challenges, then we would love to hear from you.

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