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Field Service Coordinator
1 week ago
On-site in office Mulgrave, VIC
- Base salary $65k - $75k + Super
- Work for a well-established national company
**The Company**
Our client is a well-established, national business that has been operating in Australia and New Zealand for almost 20 years. They specialise in improving operational efficiency, reducing costs and meeting safety compliance requirements for their clients through their industry leading telematics hardware and software solutions.
The Field Service Co-ordinator primary responsibilities is to plan, control and certify the Service and installation activities and optimize resources to ensure the timely delivery of the agreed work plan and maximise product availability.
The Co-ordinators are to ensure the highest level of Customer Service and manage outcomes with key stakeholders throughout the business.
- Demonstrated ability to work under pressure
- Proactive nature
- Communication skills
- Customer focused attitude
- Compliance awareness
- Planning, prioritising & organising
- Attention to detail
- Administration and coordination experience
- Good organizational skills
- Demonstrated relationship management
- Resource planning and scheduling experience
- Problem resolution
***
**The Role**
- Planning the weekly work program and the allocation of technical resources to deliver agreed work plans in an efficient and effective manner.
- Liaise with the Sales, Project, & Service business units to plan the weekly BAU Service calls and new product rollouts.
- Coordinate logistics for deployment of MTData products as required with both internal and external service providers.
- Assist inhouse technicians and partners to establish MTData equipment as operational in an effective and timely manner
- Ensure details of Vehicle reports are recorded in TSM database to accurately reflect the configuration of the job to satisfy business and customer needs
- Facilitate the certification process to ensure that work is completed in an efficient and timely manner and TSM ticket is completed.
- Escalate and provide status updates to all stakeholders in relation to issue resolution exceptions and non-compliance matters.
- Meet and exceed business KPI’s on responses times, resource utilisation and business targets.
- Identify and contribute to process improvements for all operational activities.
- Fulfil other team members’ duties from time to time
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