Claims Performance Analyst

2 months ago


Port Melbourne, Australia Vero Insurance Full time
About the Role

Vero Insurance is seeking a highly skilled Claims Performance Specialist to join our team. As a Claims Performance Specialist, you will play a critical role in driving best-in-class claims management and providing valuable insights to our Claims teams.

Key Responsibilities
  • Develop and maintain a deep understanding of scheme performance and claims issues, including identifying drivers of performance and areas for improvement.
  • Design and implement key performance metrics using internal and external data and research to drive best-in-class claims management.
  • Collaborate with Claims teams to maintain a thorough understanding of scheme performance through operational and actuarial lenses, and changes in day-to-day claims and injury management processes.
  • Provide regular insights on claims performance within and across schemes, including internal and external factors and trends impacting claims performance.
  • Conduct in-depth analysis of the claims value chain to ensure our Claims business is working towards best-in-class performance to meet business goals.
  • Work closely with Claims teams to identify areas of poor performance and conduct investigations to identify drivers of performance.
Requirements
  • Degree in Actuary, Statistics, Business, Commerce, or a related field.
  • Proven experience in data analytics, biostatistics, actuarial, business, and industry fields.
  • Ability to strike a balance between critical thinking and hands-on analysis using tools and packages such as SAS, SQL, Tableau, etc.
  • Strong general insurance and claims knowledge.
About Vero Insurance

Vero Insurance is a leading provider of insurance solutions, dedicated to making a positive impact on the lives of our customers and the communities we serve. Our Claims teams are at the forefront of this mission, providing support and understanding to customers in their most challenging times. We're seeking a talented Claims Performance Specialist to join our team and contribute to our mission of making a difference.



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