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Technical Lead for Customer Experience and Support Initiatives

1 month ago

Sydney, New South Wales, Australia Advanced Navigation Full time

Advanced Navigation is a pioneer in AI robotics and navigation technologies across land, air, sea, and space applications. Our mission is to drive the autonomy revolution through research and discovery.

We are seeking an experienced Technical Lead to oversee our Customer Support team. The successful candidate will lead a team of technical experts responsible for providing expert advice, problem analysis, and application support to customers. This role will play a key part in driving improvements to the customer experience, engaging with cross-functional partners to identify and implement initiatives that enhance the customer journey.

This position requires exceptional leadership skills, technical expertise, and a deep understanding of customer needs. Key responsibilities include managing a global team of pre- and post-sales engineers, collaborating with the Sales Team to develop technical solutions, and empowering the team to resolve customer issues promptly and effectively.

Key qualifications and experience include a Bachelor's degree in a related field, 5+ years of experience leading a Support or Application Engineering team, and domain knowledge in Aerospace, Defence, Surveying, Autonomous vehicles/robotics, and Maritime/subsea markets. Proficiency in Salesforce / Service Cloud and a deep understanding of the software/hardware development lifecycle are also essential.

The ideal candidate will be a creative problem-solver with outstanding verbal and written communication skills, dedicated to delivering a great customer experience. With access to industry-leading products and a growing team of inspired individuals, this role offers great opportunities for growth and variety.

In return for your expertise and passion, we offer a competitive salary of $120,000 per annum, plus a range of benefits including health insurance, retirement savings plan, and flexible working arrangements.